I'd forgotten how often we saw Magritte (colubra) wrote,
I'd forgotten how often we saw Magritte
colubra

Hey, wow, I'm working (AND you get polls! With tickyboxes and everything!)

So I am currently designing a customer support center for a web-based product. Why am I telling you? Because I'm curious what you, Gentle Reader, think works in online support- or does not work!

Be as brief or as verbose as you like. Reference things in comments, tell stories. Anything my savvy readers can tell me about what's sucked or rocked as far as support goes online is something I would love to know.

Poll #1432445 Customer Service Dos and Dont's

I want to talk about

My best customer support experience
1(25.0%)
My worst customer support experience
3(75.0%)

This experience was great/horrible because:

Attentiveness / Inattentiveness on support personnel's part
1(25.0%)
quick/tardy response time
0(0.0%)
Issue solved quickly/slowly
0(0.0%)
condescending/empathic support rep
0(0.0%)
easy/difficult to reach support
0(0.0%)
FAQ solved/did not solve problem
0(0.0%)
professional/unprofessional behavior
0(0.0%)
other (please specify in comments!)
0(0.0%)

The website whose support section I most like is:

The website whose support section I least like is:

Tags: polls, thinky bits, work
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  • (no subject)

    So at the show I went to last night, I'm pretty sure that 1 of the 2 people I spotted who were older than me was the father of someone in the band…

  • (no subject)

    For those following along at home: someone was repeatedly shrieking at the top of his lungs, not 30' from my building, last I went out to smoke.…

  • Writer's Block: Free your mind

    I do. However, I think the answer to making this happen is roughly my approach to encouraging it: simply not voicing the racist bullshit that you…